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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
Frequently Asked Questions (FAQ)
1: “What is the production lead time for custom leather products?”
Each custom leather piece takes approximately 3–10 days to complete, depending on the complexity of the design. This timeframe does not include shipping time, which varies based on your location. Production may take longer for intricate and detailed designs.
2: “Can I customize my leather product?”
Absolutely! Customization is our core philosophy. You can select the design, color, material, and other unique details to personalize your leather item. Feel free to share your ideas with us anytime—we will be dedicated to bringing them to life.
3: “How do I place a custom order?”
To place a custom order, please contact us and let us know your design concept. You can provide reference photos or written descriptions, and we will discuss the details with you, including materials and pricing.
4: “Do you offer rush custom service?”
Yes! If you need to receive your custom piece urgently, please contact us at 15119465419@163.com. We will discuss a rush plan with you. Please note that an additional fee may apply for rush orders.
5: “What types of products can I customize?”
We specialize in a wide range of custom leather products, including:
1.Animal keychains and pendants
2.Leather sculpture bags
3.Portrait pendants and pet memorials
4.Custom leather photo frames
5.Personalized wallets and accessories
If you have a unique idea in mind, we are happy to discuss it and turn it into reality!
6: “Can I return or exchange my order?”
Since every item is tailor-made for you, all custom orders are final sale, and returns or exchanges are not accepted. Please carefully check your design draft before confirming the order.
7: “How should I care for my leather product?”
Leather is durable but requires proper maintenance. To keep your leather item in good condition:
- Wipe it with a soft, dry cloth.
- Avoid excessive moisture and high temperatures.
- Condition the leather regularly to maintain its softness.
- Store it in a cool, dry place.
A detailed care guide will be included with your order.
8: “What if my order arrives damaged or defective?”
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will inspect the issue and offer a replacement or repair service. To assist you faster, please send us photos of the damaged or defective item along with your order number.
9: “Do you offer international shipping?”
Yes, we provide international shipping services. Delivery times vary by region. International orders typically take 8–15 days due to customs clearance procedures. Please note that all customs duties, taxes, and import fees are the responsibility of the buyer.
10: “Can I use multiple discount codes for one order?”
Only one discount code can be applied per order at checkout. Please make sure to select the best offer before completing your purchase.
11: “How can I contact you?”
If you have any questions or wish to discuss a custom order, feel free to contact us via email at any time: 15119465419@163.com